PRIVACY POLICY

(Last Updated: 25 Mar, 2024)

Please read the following policy to understand how your personal information will be treated as you make use of our services. This policy may change from time to time so please check back periodically.

By using Musync.co and/or the Musync Mobile App (collectively the “Site”) you agree to be bound by the following Musync Privacy Policy (“Privacy Policy”). Musync.co and the Musync Mobile App are owned and operated by Musync LLC therefore as used in this Agreement Musync LLC will be referred to as “Musync” or “we” and you will be referred to as “you”. All rights of Musync are reserved on behalf of Musync LLC

Please read the Policy as it describes how we collect, why we collect, how we protect and how we use any personal information you provide to us via the Site. By using the Site and Services you are agreeing and accepting the Privacy Policy.

Collection of Information: We may collect personal information, including but not limited to:

  • Your User Information (full name, email address, phone number, instruments, and other demographics)

when you use our sites or services to update your user profile. We also occasionally ask users to complete surveys that we use for internal research. Please be aware that advertisers or websites that have links to our Site may collect personally identifiable information about you and the information collection practices of those websites are not covered by this Policy.

Financial Information: Keeping your personal financial information confidential is very important to us and we will never rent, sell, or disclose your personal financial information. We will not make any financial information available to any third party without your permission or notice to you. Please note that there are places on the Site where you may have to provide credit card information in order to complete a purchase. Any time we ask for a credit card number we transmit that card number in an industry-standard SSL (secure socket layer) encryption.

Use of Personal Information: As a general rule, Musync will not disclose any of your personally identifiable information; except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it or under the circumstances described below. When you are on the Site and are asked for personal information, you are sharing that information with Musync alone unless it is stated otherwise. The following describes some of the ways that your information may be disclosed. Any information collected will be used in accordance with this Policy and any additional information when the Site requests your information. We may use the collected information to contact you about the Services and provide you offers. When you are on the Site and are asked for personal information, you are sharing that information for use by Musync.co alone, unless it is specifically stated otherwise. Any information provided to a third party will be limited to the required information only, including but not limited to your name and email. We will not share any financial information with those third parties. In the event of financial information, you will be notified before your personal information is shared and you can choose not to allow the sharing of the information. If you do not want your data to be shared, you can choose not to allow the transfer by not using that particular service. Musync reserves the right to disclose your personal information to law enforcement officials with a subpoena, in connection to a violation of any law. The following are some ways that Musync may use your data:
Third Party Data & Data in the Aggregate: Under confidentiality agreements, we may match user information with third-party data. Also, we may disclose aggregated user statistics in order to describe our services to prospective partners, advertisers, and other third parties, and for other lawful purposes; this information will never be personally identifiable to a specific user.
Tell a Friend: If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at support@musync.co to request that we remove this information from our database.

Please be aware that Musync advertisers or websites that have links on our site may collect personally identifiable information about you. The information practices of those websites linked to musync.co are not covered by this privacy statement. Do not provide your personal information to any site you do not know or trust.

Tracking Technologies and Cookies: As part of offering and providing customizable and personalized services, musync.co may use cookies to store and sometimes track your information. A cookie is a small amount of data that is sent to your browser from a web server and may be stored on your computer's hard drive. Generally, we use these tracking analytic technologies cookies to gather non-personal information to do the following:

  1. Store your personalized settings for items such as mobile preferences;

  2. Determine whether you are using a public computer so that any Musync settings changed while using a public computer do not affect the next user's ability to use Musync;

  3. To estimate our audience size; each browser accessing musync.co may be given a cookie that is then used to determine the extent of repeat usage and determine on an aggregate basis, which features of Musync are used and in order to gather this aggregate data, Musync may use cookies served by third parties;

  4. Measure certain traffic patterns; track the areas of Musync’s network of websites you have visited, track the website through which you came to musync.co and your visiting patterns in the aggregate. We use this research to understand how our users' habits are similar or different from one another so that we can make each new experience on musync.co a better one; We may use this information to better personalize the content, banners, and promotions that you and other users will see on our sites; and musync.co also collects IP addresses for system administration and to report aggregate information to our advertisers.

Personal Preferences: In order to access Musync, you will be required to create an account, where you will be asked to provide a name, an email address, and a password you create. Upon entering Musync, you can update your profile with the names of instruments you play. You may elect not to receive emails from Musync, other than automated service messages pertaining to new-user onboarding. When you have consented to receive marketing material from Musync, Musync will collect data on the category and location at which you have made the request in order to send you marketing communications which match your preferences. If you wish to change your preferences about your data or how we contact you there are two options. The first option is once logged in to Musync, you can view the personal information stored by Musync by clicking on the "Profile” tab and making the changes you wish. The second option can be accomplished via Musync's email opt-out function by unsubscribing from the Musync email list at any time by sending an email to support@musync.co. You also have choices with respect to cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies you will be unable to use those musync.co services that require the use of cookies in order to participate.

Additional Information We May Request or Send: You may be invited via email to provide feedback on your experience by completing a web-based Musync Feedback Form ("Feedback Form"). This app feedback may be used to enhance the information on the Site and/or to let us know your thoughts on our product. Any feedback you provide will be summarized with that of other users. Your feedback will not be publicized in a way that is attributable to you by name, email address, or other identifiable forms. You may elect not to receive future feedback invitation emails by following the "unsubscribe" instructions at the bottom of the Feedback Form. If you express interest in receiving offers or information from musync.co, we may occasionally send you emails or direct mail about products and services that we feel may be of interest to you. Only musync.co (or agents working on behalf of musync.co and bound by confidentiality agreements) will send you these direct mailings and only if you indicate that you do not object to these offers.

Data Security: Unfortunately, no data transmission over the internet is guaranteed to be 100% secure. As a result, while we strive to protect your personal information, musync.co cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we will use our best effort to ensure its security on our systems. musync.co does not sell or rent user information to anyone. We will notify you at the time of data collection or transfer if your data will be shared with a third party and you will always have the option of not permitting the transfer. If you do not wish to allow your data to be shared, you can choose not to use a particular service.

California Residents: The California Consumer Privacy Act (California Civil Code Section 1798.83 “CCPA”) provides additional privacy rights to California residents as stated below.

Informative Request. You have the right to know and see what data we have collected about you over the previous twelve months, including:

  • The personal information we have collected about you;

  • The categories of sources from which the personal information is collected;

  • How any personal information collected is used by us; and

  • The categories of third parties with whom we have shared your personal information.

When requested we will share all information collected in the previous twelve months from the date of request. We do not sell any of the personal information we have collected to you to any third party.

Request to Delete. You have the right to request that we delete the personal information we have collected. Under the law, there are a number of exceptions, that include, but are not limited to when the information is necessary for us or a third party to do any of the following:

  • Complete your transaction;

  • Provide you a service we offer;

  • Fix our system in the case of a bug;

  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et seq.);

  • Protect your security and prosecute those responsible for breaching it;

  • Comply with a legal obligation;

  • Engage in scientific, historical, or statistical research in the public interests that adhere to all other applicable ethics and privacy laws; or

  • Make other internal and lawful uses of the information that are compatible with the context in which you provided it.

Other Rights. You can request certain information about our disclosure of personal information to third parties for their own direct marketing purposes during the preceding calendar year. This request is free and may be made once a year. Additionally, you may appoint an agent to make any above request on your behalf, we may require evidence of such appointment to comply with any requests made by agents. You also have the right not to be discriminated against for exercising any of the rights listed above.

Exercising your rights. To request access to or deletion of your personal information, or to exercise any other data rights under California law, please email to support@musync.co to submit any requests for the personal information collected.

Responding to Requests. It is our goal to respond to your request for the collected information or the deletion of the information we have collected within 45 days of receiving that request. If we require more time or are unable to comply with your request, we will inform you of the reason and inform you of the extension period for completion in writing.

New York Residents: The Stop Hacks and Improve Electronic Data Security (N.Y. Gen Bus. Law§ 899-bb, “SHIELD” Act) provides additional privacy rights to New York residents as stated below.

Private Information. SHIELD expands the definition of this term to include account numbers, biometric information, credit/debit card numbers, access codes, usernames, email addresses, passwords, and security questions and answers.

Breach. A breach is now considered more broadly and it refers to the unauthorized access of data that compromises the security of private information.

Scope. The SHIELD Act expands the scope to any person or business that handles private information of a New York resident.

Security Requirements. The Act requires companies to adopt reasonable safeguards to protect the integrity of private information.

Musync complies with or exceeds the requirements of the SHIELD Act in the following ways:

  1. The administrative safeguards in respect of the SHIELD Act used by Musync include conducting periodic risk assessments, training employees in security program best practices and procedures, designation of a key engineering leader to maintain accountability for the security program, to carefully select subcontractors and flowdown safeguards by contract to them, and adjust our security protocols as the demands of the business evolve.

  2. The physical safeguards employed by Musync in respect of the SHIELD Act include routine assessment of information storage and disposal risk, maintaining our current systems to prevent, detect, and respond to any unauthorized intrusion, disposal, or its functional equivalent, of private information within a reasonable amount of time if requested by the consumer.

  3. Lastly, for technical safeguards, Musync will continually identify risks in its network to extend commercially reasonable and possible, identify risks in information processing, transmission, and storage, detect and respond to system failures or attacks, and consistently monitor and test the effectiveness of its system procedures.

General Privacy Law Compliance: Musync conducts business currently in all 50 US states and Canada. Every single state within the US has its own version of a data privacy law. Similarly, Canada conforms to the Personal Information Protection and Electronic Documents Act (PIPEDA). Musync strives to conform to all of these laws and regulations to the best of its commercially reasonable ability, reflected in its internal policies and procedures centered around collection, use and disclosure of personal information. In all endeavors, Musync employs best practices in protecting personally identifiable information for all customers.

Additional Information: Questions regarding this statement should be directed to support@musync.co. Any changes to Musync's privacy policy will always be posted in this section of the website, along with the effective date of the new policy. All users should check this privacy policy page periodically to stay up to date of any such changes. Musync will never make changes to its privacy policy that violates any applicable privacy laws or commercial privacy standards. If you have any questions or would like to provide feedback about Musync's privacy policy, please contact Musync via email at support@musync.co.

You may also write directly to Musync at:

Musync LLC.
Attn: Legal Department. 

851 S County Line Road, Hinsdale, IL 60521, USA . (773) 951-6960 . support@musync.co